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Fair Usage Policy

What is Fair Usage Policy?

Fair Usage Policy or FUP is practiced by ISPs worldwide whereby it allows ISPs to restrict or throttle Internet Speeds on unlimited plans so as to prevent misuse or excessive use of bandwidth provided.

Fair Usage Policy is described as a bandwidth cap where it dictates the data speed amount of total upload and download speed of a customer limit that has been allowed for a specific period, exceeding which the customer internet data speed would automatically get lowered.

Why Fair Usage Policy?

We provide the best possible Internet experience to all our customers.

This "Fair Usage Policy" is here to give us an option that if your usage is excessive over a period of time to the point it is impacting on other users experience, then we reserve the right to ask you to reduce your broadband usage.

FUP is used under those circumstances where few customers, using heavy data and filling up the available bandwidth and making the overall experience inappropriate for other users on the same network while browsing, downloading and gaming.

Cases that caused Fair Usage Policy?

If a customer using “Home Plan” has an unusual or heavy download.

If a customer having “Home Plan” has shared a secondary link with multiple users consuming high data.